Privacy Policy

Introduction

Abilene Insulation Company ("we," "our," or "the Company") operates the website at https://www.insulationabilene.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use that information, and your rights regarding it.

By using this Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

Information We Collect

Information You Provide Directly

When you submit a contact or estimate request form on this Site, we collect the information you voluntarily provide, which may include:

• Name
• Email address
• Phone number
• Physical address or project location
• Description of the service you are requesting
• Any other information included in your message

Information Collected Automatically

When you visit the Site, our web hosting and analytics providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring URL (how you arrived at this Site)
• Date and time of your visit

This information is collected using standard server logs and, where applicable, cookies or similar tracking technologies. We use this data only in aggregate to understand Site traffic and improve user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, questions, or inquiries you submit
• To schedule on-site estimates and communicate with you about your project
• To provide the insulation services you have requested
• To comply with legal obligations, including TDLR project documentation requirements
• To improve the Site's content and usability based on aggregate usage data
• To send follow-up communications related to a service we have performed or quoted, if applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Sharing of Information

We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors who assist us in operating the Site or conducting our business (for example, our web hosting provider and form processing platform). These parties are required to protect your information and may not use it for their own purposes.
• Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If the business is sold or transferred, customer information may be transferred as part of that transaction. You will be notified of any change in ownership via this Site.

Cookies and Tracking Technologies

This Site may use cookies or similar technologies to improve your browsing experience and collect aggregate analytics. A cookie is a small text file stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. If you do so, some features of this Site may not function as intended. We do not use cookies to personally identify you or to track you across third-party websites.

Third-Party Services

This Site may use third-party services whose own privacy policies govern the collection and use of data on their platforms. These may include:

• Tally.so(contact and estimate form processing) — governed by Tally's privacy policy at tally.so/help/privacy-policy
• Google Maps(embedded map on the Contact page) — governed by Google's privacy policy at policies.google.com/privacy
• Vercel(website hosting and analytics) — governed by Vercel's privacy policy at vercel.com/legal/privacy-policy

Data Retention

We retain the personal information you submit only for as long as is reasonably necessary to fulfill the purpose for which it was collected, respond to your inquiry, or comply with applicable legal obligations such as Texas TDLR project documentation requirements. If you would like to request deletion of your information, please contact us using the information below.

Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Data Security

We take reasonable administrative and technical measures to protect the personal information you submit. However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to or stored by us, and any transmission is at your own risk.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of future marketing communications

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time period.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Site after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information: