Privacy Policy

1. Who We Are

Abilene Insulation Company operates the website at insulationabilene.com and provides residential and commercial insulation services in Abilene, TX and surrounding communities. Our mailing address is 473 Cypress St Suite 205, Abilene, TX 79601. You can reach us at hi@insulationabilene.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide

When you fill out a contact or estimate request form on our website, we collect the name, phone number, email address, and service details you enter. If you call or email us directly, we retain those communications as part of our normal business records.

Information collected automatically

When you visit our website, we and our analytics providers may collect standard web analytics data, including your browser type, operating system, referring URL, pages visited, and approximate geographic location based on IP address. This information does not identify you personally. We use cookies and similar technologies for basic site functionality and to understand how visitors use our website. You can disable cookies in your browser settings, though some features of the site may not function as intended if you do.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule free estimates
• Communicate with you about your project before, during, and after the work
• Send follow-up messages related to services you have requested or received
• Improve our website and understand how visitors find and use it
• Comply with applicable laws and protect our legal rights

We do not sell your personal information to third parties. We do not use your contact information for unrelated marketing purposes without your consent.

4. Cookies and Analytics

Our website may use cookies for session management and analytics. We use Vercel Analytics to collect anonymous, aggregated data about site traffic and performance. Vercel Analytics does not use cookies and does not collect personally identifiable information.

Third-party form providers (such as Tally) may set their own cookies when you interact with embedded forms on our site. Those providers operate under their own privacy policies, which we encourage you to review if you have questions about how your form submission data is handled.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information in limited circumstances:

• Service providers: We use third-party tools (such as form software, analytics platforms, and email services) that may process your information on our behalf. These providers are required to handle your data only as directed by us and in accordance with applicable law.
• Legal requirements: We may disclose information if required to do so by law, court order, or government authority, or to protect the rights and safety of our business or others.
• Business transfers: If the business is sold or transferred, customer records may be transferred as part of that transaction. We will notify you of any such change if it affects how your information is handled.

6. Data Retention

We retain contact and estimate request information for as long as it is reasonably necessary to fulfill the purpose for which it was collected, to maintain business records, or as required by applicable law. If you would like us to delete your information, contact us using the details in Section 9 and we will respond within 30 days.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, contact us at hi@insulationabilene.com. We will respond within 30 days.

We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

8. Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. No method of internet transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security. If you have concerns about the security of your information, contact us directly.

9. Contact Us About This Policy

If you have questions about this Privacy Policy or how we handle your information, reach out to us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.